My Soft Play Hub Community Guidelines & FAQ

1. Be Kind, Respectful, and Considerate Treat others as you'd like to be treated. Kindness and respect go a long way in building a strong community.

2. Keep Listings Up-to-Date Make sure your soft play equipment is ready to go when listed. If your item is no longer available, please close the listing promptly. Just head to "Your Listings" and click the three dots in the top right corner to remove it.

3. Accept Orders and Make Arrangements Promptly We encourage sellers to accept orders as soon as possible, ideally within 24 hours. Once a sale is confirmed, please send out your items quickly—48 hours is ideal, and one week is acceptable unless otherwise agreed with the buyer.

4. Clean Your Items Before Sending Ensure all soft play equipment is clean and ready for its new home. Feel free to add a personal touch, like a handwritten note or creative wrapping, but cleanliness is non-negotiable. Everyone appreciates receiving items in good, clean condition.

5. Proof of Shipping Confirmation Keep proof of shipping confirmation in case any issues arise during transit. This helps protect both you and the buyer.

6. Keep Transactions Within My Soft Play Hub To maintain the safety and trust of our community, all transactions should occur within My Soft Play Hub. Any member found taking transactions off-site may face a temporary or permanent ban.

7. Communication is Key Regularly check your messages to ensure any questions or concerns from buyers are addressed promptly. Clear communication helps maintain trust and satisfaction.

8. No Manufacturers Allowed: Manufacturers are not permitted to list items on My Soft Play Hub. This platform is intended for individuals and organizations to buy, sell, trade, or donate their soft play equipment.

9. Platform Usage: Right now, My Soft Play Hub is completely free to use, but this may not last forever. Take advantage of the platform while it's free to buy, sell, trade, and donate your soft play equipment!

Happy buying, selling, trading, and donating on My Soft Play Hub!

If you've requested to buy something on My Soft Play Hub and haven't heard back, here's what you can do.

Start by reaching out to the seller through our chat system. Sometimes sellers may miss requests or emails might end up in their junk folder. If you're still interested in the item, sending a friendly reminder is a good idea.

If you're unable to reach the seller, feel free to contact us, and we’ll try to connect with the seller on your behalf. We’ll respond to you within 48 hours.

If you've changed your mind and no longer want the item, don't worry! All offers expire automatically after 10 days, and the transaction will be canceled, ensuring you receive an automatic refund.

To calculate shipping for your soft play equipment, you'll need to know the parcel size and weight.

We recommend using USPS, UPS, or FedEx to ship your items. Here's a quick tip: USPS offers a convenient pickup service where they can collect your item from your doorstep if you purchase postage online (you’ll need to be able to print the label). UPS and FedEx also offer home pickup and label services. If your package is larger or heavier, consider getting a quote from a courier service for a more accurate estimate.

How to Take Great Photos for My Soft Play Hub (and sell your equipment faster!)

Clear, bright, and simple photos make your soft play items shine. COMING SOON! Tips to discover our top tips for capturing great shots that attract buyers.

How Do I Contact the Seller if I Have a Question Before Buying?

To ask the seller a question, simply click on the "Contact Seller" link at the bottom of each listing. This will take you to our secure messaging system. All your conversations with sellers are saved in your inbox (located in the top right corner), so you can easily continue chatting whenever you need to!

How Can I Get in Touch with My Seller/Buyer After the Sale Has Been Requested?

To contact your seller or buyer after a sale has been requested, simply go to your Inbox (located in the top right corner). There, you'll find all your message threads for easy communication.

How Do I Leave a Review?

After a sale is accepted, review emails are sent to both buyers and sellers 10 days later. You’ll have 10 days from receiving the email to submit your review. Please note that reviews cannot be submitted before the email is received, and once the 10-day window has passed, reviews can no longer be submitted.

My Item Sold Elsewhere. How Do I Close a Listing?

To close a listing, go to "Your Listings," find the item you want to remove, and click the three dots in the top right corner of the photo. Select "Close Listing" from the menu. If the item sold through our platform, please leave the listing open. Other sellers find it helpful to see previously sold item prices.

Can I Return My Purchase If I’m Not Happy?

Most often, returns are not accepted. Be sure to thoroughly review all terms, pricing, shipping, and conditions before making a purchase. Contact the seller beforehand to understand their return policy and any other terms they may have.

My Item Was Shipped, But I Haven’t Received an Item, What Should I Do?

Sometimes delays can occur. First, try reaching out to the seller through our chat system. If you still don’t get a response, feel free to contact us. We’ll attempt to get in touch with the seller for you and respond within 48 hours.

I Received an Item That Doesn’t Match the Listing Description. What Should I Do?

If the item you received is incorrect, damaged, or not as described, contact the seller directly through your message thread in your Inbox. This helps us track the issue and open a case if needed.

We encourage sellers to be transparent and accurate in their listings, including providing clear photos and detailed descriptions.

If you’re unable to resolve the issue with the seller, please reach out to us. We’ll do our best to assist and will respond within 48 hours.

Is the Messaging System Private?

Yes, the messaging system is private between you and the other member. Only you and the other party can view your conversations. My Soft Play Hub can access messages if necessary to resolve issues or disputes.

Is My Soft Play Hub Responsible for Transactions on the Platform?

My Soft Play Hub operates as a peer-to-peer marketplace, connecting buyers and sellers. We provide the platform and support, but we are not responsible for transactions or the items bought and sold through our site.

For Buyers: Any purchase is directly between you and the seller. If you have questions or need more details about an item, we recommend contacting the seller directly. You can also report any issues or concerns to My Soft Play Hub.

For Sellers: Ensure your listings are accurate and comply with our Community Standards. Clearly describe your items and follow the guidelines provided to maintain a positive experience for all users.